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Preparation pays off for hospital survey

Being in constant compliance with regulatory standards is one goal for hospitals everywhere. But promoting constant preparation remains a difficult task for most facilities.

Teresa Dillingham, RM, CPHQ, an accreditation manager at Trover Health System, a 101-bed hospital in Madisonville, KY, relies on constant momentum and staff preparation to make her survey run smoothly.

She says there were no surprises when Joint Commission (formerly JCAHO) surveyors arrived in February. The hospital was due to be surveyed by the end of 2007.

“We knew what to expect and were well prepared,” says Dillingham. “When they arrived, we had everything they needed ready.”

The notification came at 7:20 a.m., and the survey team was in the lobby at 8 a.m.

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